Hotel and Guest House Management: Front Desk, Housekeeping, Guest Accounts and Check-out
The desk, the rack and the guest account
A hotel keeps three things straight at once: which rooms are sellable tonight, who is in them, and what each guest owes. WEAF Point of Sale keeps all three on one front desk — occupancy, rooms ready, rooms waiting on housekeeping, what is sitting on guest accounts, and who is arriving and leaving today.
The front desk: every room with its state and its rates, who is arriving today and who is due out, and what is sitting on guest accounts
A room sold the way you actually sell it
Not every room is sold by the night. A room type carries a rate for each way it is sold — by the night, the day, the 24 hours or the hour — and says which is normal for that room. A blank rate means the room is not sold that way at all, so “not offered” can never be mistaken for “free”. A minimum can be set, and a stay keeps the minimum it began with.
Checking a guest in: the room, how it is charged, who is staying, the rate plan, and whether the bar and restaurant may charge to the room
- Front desk, room status board, reservations, check-in and check-out
- Housekeeping, with rooms marked dirty, ready or out of order and why
- Guests and stay history, with what a returning guest was actually charged
- Extras such as breakfast or an airport transfer, priced per unit and billed at check-out
- Quotations, banquets and venues, and agreements in the house's own wording
- Night audit, occupancy and revenue reports
The bar and the restaurant, charged to the room
A basket at the till can be moved onto a resident guest's room account. Nothing is fiscalised at that moment — it is declared with the rest of the stay at check-out, so the guest receives one invoice for the room, the extras and everything they signed for. Charges that are owed but not yet posted show on the account and count in the balance, so the cashier takes payment against the same figure that reaches the invoice.
One program for the whole house
The rooms, the restaurant, the bar and the shop run on one licence, one item list, one stock ledger and one set of books. A hotel with a restaurant does not need two systems that disagree at the end of the month.
Try it in your own business
Download WEAF Point of Sale and activate a trial licence: https://weafpos.weafcompany.com/download
Or read the full specification and buy a licence on Weafmall.
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