Seller Right of Withdrawal
Right of Withdrawal
When an order can be cancelled, by whom, and what happens to the money.
Withdrawal means stepping back from a sale before it is completed. This page covers cancellation. Once goods have been delivered, the Returns & Refund Policy applies instead.
If you are a buyer
| When | What happens |
|---|---|
| Before dispatch | Cancel at no cost. If you have already paid, you are refunded in full. |
| After dispatch, before delivery | Tell us as soon as possible. If we can stop the courier we will; otherwise decline the delivery and it comes back to us. |
| After delivery | Handled as a return — 7 days for eligible items under the Returns & Refund Policy. |
| Custom, made-to-order or perishable goods | Cannot normally be cancelled once production or preparation has begun. This is stated on the product page. |
To cancel: open the order in your account, or contact support with your order number.
If you are a seller
A seller may withdraw from an accepted order only for a genuine reason, and must tell the buyer and Weafmall promptly. Acceptable reasons include:
- the item is genuinely no longer available, despite reasonable stock management;
- the item was found damaged during packing and no replacement is available;
- a pricing or specification error that would clearly mislead the buyer;
- the delivery address is outside the area you can serve;
- the order shows signs of fraud.
Withdrawing because you would rather sell the item at a higher price, or because you did not keep your stock up to date, is not acceptable. Repeated seller cancellations affect your standing and may lead to suspension under the Seller Policy.
When Weafmall may cancel
- Payment cannot be verified.
- The listed price or description was obviously wrong.
- We cannot deliver to the address given.
- The order appears fraudulent, or the goods may not lawfully be supplied.
Where we cancel, you are refunded in full for anything already paid.
Refunds after a withdrawal
- Refunds go back to the original payment method, or to your Weafmall wallet if you prefer — wallet credit is immediate.
- Mobile money and card refunds normally settle within 5–10 business days, depending on the provider.
- Where the whole order is cancelled before dispatch, the delivery fee is refunded too.
- Cash on delivery orders that are never paid for simply lapse; there is nothing to refund.
Effect on seller payouts
A cancelled order does not count towards a seller’s balance. Where a refund is due after a payout has been released, the amount is set against the seller’s next balance.
Need to cancel an order?
Email: admin@weafmall.com
Phone / WhatsApp: 0756 508 361
Support desk: https://supportdesk.weafcompany.com/
Office: Ham Towers, Wandegeya, Kampala, Uganda
Last updated 26 July 2026. Weafmall Uganda is operated by WEAF COMPANY UGANDA LIMITED. We may revise this page from time to time; the version published here is the one that applies.
