Buyer Protection
Buying safely on Weafmall
Everything below applies to every order placed on this site, whether the goods come from us or from one of the independent sellers trading here.
Your payment
Card and mobile money payments are handled by Flutterwave, a licensed payment processor. Your card number and your mobile money PIN are entered on their system and are never seen or stored by Weafmall.
You can also pay cash on delivery where that option is offered, which means you part with nothing until the goods are in your hands.
If something goes wrong
You can raise a refund request within 3 days of your order being marked delivered, if:
- the item never arrived;
- it arrived damaged or faulty;
- it is materially different from what was described on the product page.
How to raise it
- Open My Orders in your account and choose the order.
- Use Request Refund on the item concerned, and say what is wrong. Photographs help and speed things up considerably.
- We review the request with the seller and reply. If it is upheld, the money goes back the way it came.
If you would rather talk to the seller first, use Message Seller on the product page. Many problems are settled there in a few messages.
Before you order
Check the delivery estimate and the seller's own returns note on the product page — some categories, such as perishable food and personal care items, cannot be returned once opened. Ask the seller anything you are unsure about before you buy; it is much easier than after.
Reaching us
If a request stalls, or you believe a seller has acted dishonestly, write to ewandera@weafmall.com with your order number. We take listings down and suspend sellers where the evidence warrants it.
This page describes how Weafmall handles orders and disputes. It does not affect your rights under Ugandan consumer law, or the law where you live.
